Reviews

Automax Ford

Overall, I had a wonderful buying experience today at Automax Ford in Killeen. Not only was the salesman, Timothy, knowledgeable on the vehicle I ended up purchasing, but he was very nice and accommodating. And Charles in the business department was great. To top off the experience, they have drinks and snacks for customers and they had barbecue that they served today as well. Others came in, interested in the vehicle I was attempting to purchase, a 2013 Ford Raptor, and they didn't play the competition game that other dealerships might have to try and drive up the sales price. Very, very happy with my experience.

5
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Automax Ford

I don't typically write reviews, but I am making an exception because the customer service I received from Anna last weekend was outstanding. She made me feel like I was the only person on the lot and went above and beyond to ensure that I was happy with my purchase. The service department also surpassed expectations. I have already recommended this dealership, and Anna specifically, to two of my friends who are in the market for vehicles. It was well worth the 200 mile drive.

5
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Automax Ford

Anna was a fantastic saleswoman. I have been to several dealerships over the past few days, and Anna provided me with the best service, hands down. No real haggling, no stress, no tricks. Just a fair price and a very friendly, accommodating salesperson. Thank you again, Anna!

5
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Automax Ford

I sent at a request for creidit approval on Saturday morning. I was looking for a Seria 1500 4x4 2014-2016. I received several calls, text, and emails. One was from Anna at Automax. She ran my credit and had a plan in place on the GM truck I requested info on. My wife and I went by and did not like the truck. Anna found us another truck (Amazing Truck). She worked back and forth with finance, I really felt like I had a champion. I absolutely did. I drove away with my truck that night. I brought it in on Monday to get the battery replaced ( we set this appointment on Saturday) it was easy and everyone made me feel like a superstar. Friendly and appreciative staff. Anna Secrest is really true professional, Lance who completed our paperwork was pleasant and informative. The overall experience was Amazing. I love my Truck.

5
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Automax Ford

Had great customer service from the very beginning. From sales to finance it was painless. They had a great selection of vehicles. Would definitely go there again.

5
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Automax Ford

Anna Secrest is fantastic, knows her stuff and works quickly! Ask for her to help you out. She sold me a Chevy Equinox and I love it :) Thanks Anna! I wish you all the best!

5
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Automax Ford

Anna Secrest (internet sales) is the best. She listens to what the customer wants, and does everything she can to find the vehicle they are interested in. After the sale, her attention to detail is unbelievable. Everything she says is going to happen, happens. When its time to buy again, I hope she still works at Automax.

5
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Automax Ford

I had a very wonderful experience with Automax Volks. The staff and salesmen are very professional and courteous. The process of buying is smooth and quick. I was there no more than 5 hrs selecting my vehicle, financing and put the door with a new car. I recommend them to ensure everyone who loves VW

5
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Automax Ford

This dealership was very curtious and knowledgeable about the whole process, however i did not purchase a vehicle at this particular time i will definitely keep them mind for my next vehicle purchase quality staff and sales personnel.

4
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Automax Ford

Me and my fiance came and we first were unsure on getting a car, didn't want to get our hopes up but, we were denied a loan due to credit, so we left. An hour later Terry Johnson gave me a call and apologized and asked me if I could come back and make things right asked what happened and see if we could work something out, And We did and Terry J. made an unforgettable experience and by the end of the day I left the lot in a brand new 2017 Ford Focus. Without Terry Johnson I'd still be driving a car I didn't want anymore and I thank him for that.

5
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Automax Ford

Billy goes way above and beyond to ensure customer is happy, also great fast quality work. They worked with my extended warranty company to provide repairs even when warranty played games, end result happy customer.

5
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Automax Ford

James B is a great help honest and easy going ask for him he works in the Ford store !! I wanted a good low miles truck and all the options and he got me what l wanted for 100 dollars a month less then I thought great truck and a great deal!!

5
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Automax Ford

My wife Christine and I on Thursday, 2 March 2017, found a used 2008 F350 King Ranch 4x4 crew cab DRW in the Auto trader internet site which listed vehicles for Automax in Killeen, TX. We called Automax and Daniel V took the call 5 minutes before closing time. The unit was just taken in as a trade-in and had not gone through their service center yet. We drove from Albuquerque, NM to Killeen, TX on Saturday to see the truck before our Monday delivery. The service manager came in and said that the 2008 had too many issues and gave us some options. This is when we met Sales Manager, Robert Smith who was in the control room with the Owner Bradley. Robert met with us at a front desk and an employee drove another vehicle around that also had just been traded in. It was a 2013 F350 4x4 crew cab DRW but needed to go through their service process. We agreed on a price with the truck to be serviced and ready for the road before delivery. Robert and I shook hands to confirm the deal. Diesel truck owners seem to be taking off their Diesel emissions systems a year before they need a Texas State Emissions sticker here in Texas and then trade in at the last minute. It took till 1400 Thursday, 9 March for the 2013 to be ready for delivery and we took it for a test drive with head mechanic Thor and sales manager Robert who came in on his day off to make sure the vehicle was ready and delivered. Christine and I drove to El Paso, TX the 1st night, then to Phoenix, AZ for the next 2 days where we bought a full size camper for our new used truck. We drove back to Albuquerque, NM with the camping package and the truck ran strong. We are very pleased with the professionalism that Automax showed my wife and I. Thank you, Bradley, AG, Tim Ward, Robert Smith, Daniel V, Lance Chaney, Martin Franklin, Bill Connor, Mechanic Thor and his apprentice and everyone who helped in this purchase.

5
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Automax Ford

Came in looking for a car and left with a great deal on a 2014 Dodge Charger. Timothy White made the whole experience great and y'all have earned a life long customer!

5
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Automax Ford

Quentarius was very helpful and professional in helping me find a good vehicle for my son. The only reason that I give it a 4 star is because of my past experience in dealing with the service department with my Ford truck.

4
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Automax Ford
on edmunds

My wife Christine and I on Thursday, 2 March 2017, found a used 2008 F350 King Ranch 4x4 crew cab DRW in the Auto trader internet site which listed vehicles for Automax in Killeen, TX. We called Automax and Daniel V took the call 5 minutes before closing time. The unit was just taken in as a trade-in and had not gone through their service center yet. We drove from Albuquerque, NM to Killeen, TX on Saturday to see the truck before our Monday delivery. The service manager came in and said that the 2008 had too many issues and gave us some options. This is when we met Sales Manager, Robert Smith who was in the control room with the Owner Bradley. Robert met with us at a front desk and an employee drove another vehicle around that also had just been traded in. It was a 2013 F350 4x4 crew cab DRW but needed to go through their service process. We agreed on a price with the truck to be serviced and ready for the road before delivery. Robert and I shook hands to confirm the deal. Diesel truck owners seem to be taking off their Diesel emissions systems a year before they need a Texas State Emissions sticker here in Texas and then trade in at the last minute. It took till 1400 Thursday, 9 March for the 2013 to be ready for delivery and we took it for a test drive with head mechanic Thor and sales manager Robert who came in on his day off to make sure the vehicle was ready and delivered. Christine and I drove to El Paso, TX the 1st night, then to Phoenix, AZ for the next 2 days where we bought a full size camper for our new used truck. We drove back to Albuquerque, NM with the camping package and the truck ran strong. We are very pleased with the professionalism that Automax showed my wife and I. Thank you, Bradley, AG, Tim Ward, Robert Smith, Daniel V, Lance Chaney, Martin Franklin, Bill Connor, Mechanic Thor and his apprentice and everyone who helped in this purchase.

5
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Automax Ford
on edmunds

I recently purchased a vehicle at the Automax Ford dealership in Killeen, Texas I would like to say that the dealership is outstanding, first class rating professional all of the members work hard at their jobs and aim to satisfy the customer. Thans again Automax for making it possible to reach my dream of owning a Ford F150. Satisfied customer

5
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Automax Ford
on edmunds

The wife and I went to Automax Ford with the intentions of just looking. We were met by a salesperson who really did mesh with our personalities so we left that night. When we were lurking in the parking lot at about 9 pm on another night trying not to be noticed another salesman named Bob Thompson spotted us. Immediately Bob explained to us he was there only to sell us the car we wanted and placed all the cards in our hands. We came back and talked to Bob on another day but after all was said and done we did not purchase a car, mostly because we couldn't figure out what we wanted. After about 2 weeks we had decided exactly what we wanted and I returned to talk to Bob. Bob bent over backwards to try and get us in a car and when the exact car we wanted wasn't in the area he had the dealership bring one up from almost the border of south Texas. Well, after seeing the car that was basically special ordered for us and sitting in the parking lot we decided we wanted something else. Now most people would have already been frustrated and made us take the car we ordered but not Bob. Bob insisted he didn't care and wanted us in the car we dreamed of. About 30 minutes later my wife picked out the car of her dreams, which was in the showroom in front of Bob's desk of all places. I can't stress enough that all the reviews on here about Automax might have been posted due to bad experiences but when you see this one know I took the time to write this so BOB THOMPSON could be recognized as a good person who will treat you right.

4
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Automax Ford

I had a wonderful experience at the AutoMax car dealership and would gladly tell friends, family and loved ones to come see y'all. Every step of the way was mad easy for my first purchase of the 2016 Ford Escape. Doug McGee was a wonderful salesman and didn't pressure is into anything we didn't want to do. James Taylor walked me step by step for the coverage options and answered all of my questions. I cannot remember the name of the gentleman that's showed my wife and I all the add on and "how to do" things in the vehicle. All and all its was great and lol forward to doing business with them in the future

5
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Automax Ford

I went to Automax because of their wide selection of vehicles. I was very impressed with My Salesman Joshua Hernandez. This young man was very professional and made sure that I was taken care of. Not only did he find the exact vehicle that I wanted but with his management team behind him, I got the best deal money could buy. I told all my friends at work and recommended that they pay Automax a visit next time they are in the market for a vehicle. I am proud to say that Automax made me feel right at home! Thank You Automax!!

5
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Automax Ford
on yelp

Love the experience of getting a new car up there. No hassle, good people. Hell, they even gave me a dinner gift card before I drove off with my new ride. Who does that? I would consider another vehicle from Automax Hyundai / Ford in a heart beat.

5
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Automax Ford
on yelp

This morning on my way to work as an Uber driver, I ran over a nail and got a flat tire. Luckily I was right across the street from AutoMax Hyundai. A mechanic showing up to work saw me lifting my car and he went and got a device from his truck and jacked up my vehicle He then changed my tire before he went to work. I I want to pay him and he said because he saw my handicap plates for the military, he wanted to help repay the people that have served. It brought a tear to my eye and made me proud to be an American. I told him I was sorry if I made him be late for work he stated he didn't have to be in for an hour but there are a lot of people waiting for their cars and he didn't want to disappoint them. I didn't get his name because he said that's okay but thank you once again for your dedication to the military community

5
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Automax Ford
on yelp

2nd vehicle we've purchased from Automax. Experience was great! Quick trade in numbers, hospitality while waiting, no pressure for financing!! Zeb & Larry treated us great! We normally do our best to buy local however we will drive 1 hr to purchase our cars at Automax!!

5
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Automax Ford
on yelp

Got a screaming deal on a new a F150 Platinum, no dealer in Austin, Waco, San Antonio could beat! As a matter of fact beat Covert Ford by thousands and its was a truck on Converts lot they dealer traded for. Unfortunately next day the truck had a hiccup. However the sales team at Automax (Jon, Lambert, Tim) kicked in, found an exact match at a dealer in Houston. They worked the dealer trade and dispatched a driver to go get it few days later driving a brand new F150.

5
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Automax Ford
on yelp

Great place to buy a vehicle! I bought a F150 and am beyond thrilled with it! The salesman Jon Locke was polite, friendly, informative and funny!The manager was friendly and very engaged, I believe his name is Lambert. Also the finance manager Danny was friendly and very quick but informative. Overall a wonderful experience! If you need a vehicle ask for Jon and he'll do the rest!

5
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Automax Ford
on yelp

Wow awesome experience! Client advisor Howard Dunn 254-466-8087, listened to what I was looking for and took me directly to the perfect vehicle. This was the third dealership I went to and by far the best!

5
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Automax Ford
on yelp

Had a wonderful experience getting into my new 2016 VW Passat, unexpected storm and power-outage and all! I knew going in that I would have a large amount of negative equity to carry over, but I was also very determined to walk out with a new vehicle in my budget and Samuel Santiago and his manager, Lambert, were the men that made it happen. Samuel was very patient with me as I went back and forth and asked alot of questions and he braved the rain and hail to bring me the vehicle's to test drive. Lambert was very informative and explained the numbers game and actually gave me enough information to make the decision to lease for 4 yrs/60k miles instead of getting stuck in another 7 yr, long term contract. (If you've never really looked at the difference, I would really encourage you to do so, I think you'd be as surprised as I was at the better deal if you usually trade your vehicle in before the end of your contract.) And then there was Bobby B., the finance man, probably the nicest guy I've met in a while. Very quiet and soft spoken but was very up front and informative and made sure I understood everything before I made any decisions and put my signature on the line. And last but not least, Glynn, at VW, went over any and all questions I could have had about my new car and even when I thought the question was a little silly, he did not. I don't think I could have hand picked a better team to have handled the great experience I had with AutomaxFord in Killeen. Over the years I have had family and friends have good and bad experiences here, but I prayed about it and I knew this is where I was supposed to come and I can assure you that I would not have gotten the same deal anywhere else, not even in the Houston area, which is where I drove up from. Thank you Samuel, Lambert, Bobby and Glynn =]

5
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Automax Ford
on yelp

Great people, great service and awesome place. They will work with you for anything, strongly recommend to go to AutoMax. I give the overall of 10 out of 10.

5
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Automax Ford
on yelp

At first I was extremely hesitant to go to Automax but I saw a 2016 Ecoboost Mustang Premium online I was really interested in. My sales person Jacob Bishop was really great- he didn't try to sell me on anything else in the showroom.. I think he knew I had my heart set on the Mustang I had found online. I came in with a really tight budget, 4500 in negative equity on my trade and high expectations and they just knocked it out of the park even beating my preapproval rate by over a percent with a reputable bank. I'm a tough person to please so way to go guys I couldn't be more in love with my car. Another great thing was the dealership was so family friendly my two year old was with me cranky and tired they gave him ballons, snacks, and let him explore their showroom. The bathrooms were impeccably clean and the time it took to finish everything flew by. Thanks guys for a really genuine experience!

5
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Automax Ford
on yelp

I know not everyone works for Automax in Harker Hts are friendly or efficient, but fortunately last year I met Garfield Bryan, client advisor, when I tried to get my VW repaired, and he personally took care of everything with patience, respect and very friendly attitude. Last year my son, who stations at Ft. Hood, bought a 2012 Ford, and when he dropped off the car yesterday for a check up, he wasn't sure if he would get a loaner or not - he ended up driving my car and I was left without a transportation for over 24 hours. I contacted Garfield and explained the situation; within an hour, Garfield made arrangement and had a loaner ready for pick up. We can't expect everyone in a company or organization to provide exceptional service like Garfield, however, when we recognize someone like Mr. Bryan who is willing to go beyond his job to help customers, he should be rewarded and it might encourage others to do the same.

5
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Contact Us

3301 East Central
Killeen, TX 76543
Call Us: (254) 699-2629

Sales Hours

Monday - Saturday
9:00 AM - 8:00 PM
Sunday
Closed

Service Hours

Monday - Saturday
7:30 am - 6:00 pm
Parts: 7:30 am - 7:00 pm
Sunday
Closed